As a CARF accredited organization dedicated to the provision of quality services, Fellowship House Policy measures the efficacy of its programs quarterly.  The information is compiled by staff who produce the Outcome Management report. The quarterly report is distributed to the Executive Staff, Department Managers, Program Area Supervisors and the Board of Directors.  Staff review the results with our members at least annually, and the annualized figures are posted on our website for public distribution and review by stakeholders and interested parties.

The Outcome Management System Report for the 2019-2020 fiscal year, which is an annual compilation of the year’s four quarterly reports, is summarized below. Following are the aggregate effectiveness scores across all program areas.  The accompanying charts show individual scores.

Hospital Recidivism Rates

Hospital Recidivism:  1.6%.  Combined psychiatric hospitalizations across all programs accounted for a little less than 1.6% of days in the year.

Average Number of Job Placements per Quarter

Average number of job placements per quarter: 4 jobs.  An average of 4 job placements were made per quarter, with an impressive 17 job placements made in the year.

Satisfaction Score

Consumer Satisfaction: 90%.  Across all program areas, 90% of members reported high levels of satisfaction with services.