What are our goals for 2018 through 2020?

Immediate Implementation Goals

Goal #1: To position Fellowship House in the best possible direction to manage the ongoing challenges elicited by state Medicaid reform.  e to manage the changes brought forth by Medicaid Reform. This includes fine tuning the tracking of prior authorizations & their approvals to ensure consistent service delivery, adjusting service delivery as needed and monitoring the use of our current resources.

Goal #2: To make all member records fully paperless.  Fellowship House uses an effective electronic health record, AWARDS, for all documentation and member data entry.  However, the ability to transition to a fully paper free system will require that all member signatures are obtained on the electronic platform as well.

Three Year Implementation Goals

Goal #3: To work in collaboration with the Practice Improvement Network established through the University of Miami to implement two NEW evidenced based practices within our agency’s programs.  We will subsequently also devise some outcomes to track the effectiveness of these practices within our organization..

Goal #4: To adapt our Outcome Management (OM) and Quality Improvement (QI) programs to develop new outcomes and measures that assure the effectiveness, efficiency, service accessibility and service satisfaction. Regular reviews of OM and QI are also continual implementation goals, but we will be using the technology provided by the EHR to collect and analyze data in new ways.

Continual Implementation Goals

Goal #5: To protect the agency’s finances, both for current needs and for the future. With this goal in mind and to maintain the current funding streams and open others as they may be available, we look at the agency’s costs and how we can spend money more effectively and ensure our programs are properly sized to meet the needs of the organization and its members.

Goal #6: To focus on being involved in our community and keep strong relationships with other stakeholders. In order to meet this goal, we ensure that we have excellent relationships with other providers and funders and that our staff attends informative meetings and conferences to represent the agency.

Goal #7: To seek opportunities to grow and enhance services that fall in line with the Fellowship House mission and the local, state and national community. Here, we focus on expanding all of our programs, obtaining new grants and potentially gathering support from our programs from legislators.

Goal #8: To strengthen the agency’s staff to ensure that they are professional and productive in serving our members. We do this by providing training often, evaluating their performance, communicating frequently in meetings and allowing staff to share their input as well.

Goal #9: To make planning, like the strategic plan, a priority and to continue evaluating the agency so we can always work towards improvement. With this goal in mind, we have our Quality Improvement Program and the Outcome Management process, where staff works to make needed changes and improve the agency.

Goal #10: To make sure that Fellowship House always operates under the highest ethical standards. In working towards this goal, we have an agency compliance program, a grievance process and training on HIPAA and confidentiality.

Goal #11: To ensure that we have an active and useful Risk Management program. The Risk Management program is how the agency makes sure that is ready to handle many different types of risks, including natural acts like hurricanes or floods, or even outside risks such as theft and computer network viruses.

Goal #12: To make sure that our Accessibility Plan addresses all barriers facing Fellowship House. With the Accessibility Plan, we identify any internal or external barriers we may face in serving our members. Barriers can be varied, for example, transportation barriers that keep members from coming to program to stigma experienced by our members from the community.


Thank you for your dedication to your own goals in attaining growth and work towards your own recovery.

Rosemary Smith Hoel
President and CEO