everyone has something to offer

Outcome Management


As a CARF accredited organization dedicated to the provision of quality services, Fellowship House Policy measures the efficacy of its programs quarterly.  The information is compiled by staff who produce the Outcome Management report. The quarterly report is distributed to the Executive Staff, Department Managers, Program Area Supervisors and the Board of Directors.  Staff review the results with our members at least annually, and the annualized figures are posted on our website for public distribution and review by stakeholders and interested parties.

The Outcome Management System Report for the 2018-2019 fiscal year, which is an annual compilation of the year’s four quarterly reports, is summarized below. Following are the aggregate effectiveness scores across all program areas.  The accompanying charts show individual scores.

Hospital Recidivism Rates

Hospital Recidivism:  1.4%.  Combined psychiatric hospitalizations across all programs accounted for a little less than 1.4% of days in the year.

Post Hospital Discharge

Number of days from hospital discharge to first service contact

Average number of days: 3 days.  Following a psychiatric hospitalization, members were contact by either their case manager or therapist within 3 days of discharge.


Satisfaction Score

Consumer Satisfaction: 93%.  Across all program areas, 93% of members reported high levels of satisfaction with services.

CARF logo
Florida Department of Children and Families
Thriving Mind of South Florida logo
Miami-Dade County logo
Health Foundation of South Florida logo